Last updated: December 1, 2025
1. Introduction
Welcome to Service Squad. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile app and services.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, phone number, email, profile photo, and address details.
- Location Data: Your current location (with permission) to find nearby services, and service address for bookings. Real-time location tracking is enabled only during active bookings (when service provider is on-the-way or service is in-progress).
- Booking Information: Service bookings, schedules, addresses, special instructions, and booking status.
- Communication Data: Chat messages and images exchanged with service providers, push notifications.
- Reviews: Ratings and reviews you provide for service providers after service completion.
- Device Information: Device model, OS version, app version, and push notification tokens.
3. How We Use Your Information
We use the information we collect to:
- Provide and manage our services (booking, scheduling, service delivery)
- Connect you with service providers and facilitate communication
- Enable real-time location tracking during active bookings
- Send booking confirmations, status updates, and notifications
- Process reviews and ratings for service providers
- Improve app functionality and user experience
- Ensure app security and prevent fraud
4. How We Share Your Information
We do not sell your personal data. However, we may share your information with:
- Service Providers: When you book a service, we share your name, contact number, service address, and booking details with the assigned provider to enable service delivery.
- Real-Time Location: During active bookings (on-the-way or in-progress status), your service address location is shared with the provider for real-time tracking.
- Third-Party Services: Firebase (Google) for data storage and authentication, Google Maps for location services, and Firebase Cloud Messaging for push notifications.
- Law Enforcement: If required by law or to protect our rights and safety.
5. Data Security
We use industry-standard encryption and security measures to protect your data, including secure cloud storage via Firebase, HTTPS/TLS encryption for data transmission, and role-based access control. However, no system is 100% secure, so we encourage strong passwords and safe practices.
6. Data Retention
We retain your data as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes. You may request deletion by contacting us.
7. Your Rights
You may request to:
- Access your personal information
- Correct or update your information
- Delete your account and data
- Control location sharing permissions
- Opt-out of non-essential notifications
To make such requests, email us at contact@brilworks.com.
8. Children's Privacy
Our app is intended for users aged 18 and above. We do not knowingly collect personal data from children under 18.
9. Third-Party Services
We use Firebase (Google) for backend services, Google Maps for location services, and Firebase Cloud Messaging for notifications. These services collect data in accordance with their privacy policies. We encourage you to review Google's Privacy Policy.
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted in the app or on our website with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
Brilworks
Email: contact@brilworks.com
Phone: +91 9313644148
Address: 503, Fortune Business Hub, Science City Road, Sola, Ahmedabad, Gujarat, India - 380060
Website: www.brilworks.com
By using Service Squad, you agree to the terms of this Privacy Policy.
